Questions answered. Shopping made easier.

A successful order receives a WooCommerce order number and a confirmation screen. Confirmation may also be sent using the email or contact information entered at checkout. Keep the order number available for tracking and customer support.

Contact customer support immediately with your order number. A change may be possible before processing or dispatch, but it cannot be guaranteed after the parcel has entered the courier network.

Cancellation may be possible before the order is processed or dispatched. Contact support as quickly as possible. Orders already handed to a courier may no longer be eligible for cancellation.

Delivery time depends on order processing, destination, courier service and public holidays. Major cities may receive parcels sooner than remote areas. Review the Shipping Information page for the current general guidance.

Wardrob Culture is intended to provide nationwide delivery across serviceable areas in Pakistan. Delivery remains subject to courier coverage, road access and operational limitations in the destination area.

Open the Track Your Order page and enter the WooCommerce order number and the exact billing email used during checkout. Courier tracking and store order status may update at different times.

The courier may attempt to contact you or schedule another delivery depending on its process. Keep your phone active. Repeated unsuccessful attempts may cause the parcel to be returned to the sender and additional delivery charges may apply.

Eligible return or exchange requests should be initiated within 15 days of delivery. Products must meet the condition, packaging and category requirements listed in the Return & Exchange Policy .

An eligible unworn and unwashed item may be exchanged after approval and inspection. The replacement size must be available. Price differences and delivery charges may apply where relevant.

Opened, tried-on or used innerwear and hygiene-sensitive products are generally not returnable or exchangeable. A defective, damaged or incorrectly supplied item should be reported to support promptly.

Refund processing begins after the returned product is received, inspected and approved. Cash on Delivery orders may require valid bank or wallet details. Financial institution processing time may apply.

Measure your bust or chest, waist and hip using a soft measuring tape. Compare the measurements with the Wardrob Culture Size Guide and use product-specific measurements whenever they are available.

Select the larger size for a more relaxed fit, fitted garments or non-stretch fabrics. The smaller size may work when the product is stretchy or intentionally oversized. Review the individual fit description before ordering.

Free Size means a product is designed to accommodate a flexible range through stretch, elastic, adjustment or a relaxed silhouette. It does not mean the item will fit every body size.

Cash on Delivery may be available for eligible orders and serviceable locations in Pakistan. The payment methods shown during checkout are the methods currently available for that order.

Confirm the entered information, available balance and payment-provider status before trying again. Do not repeatedly submit payment when the amount appears deducted. Contact your financial provider and Wardrob Culture support with the transaction details.

Product prices and delivery charges are normally shown separately unless a promotion states otherwise. Review the complete checkout total before submitting the order.

Product photography is intended to represent the item accurately, but lighting, editing, fabric texture and screen settings may cause slight colour differences. Small shade variations can also occur between production batches.

Some products or sizes may be restocked, while limited designs may not return. Check the product page and Wardrob Culture social updates for availability. Stock cannot be reserved without a completed order.

Follow the care label attached to the product. As general guidance, use gentle washing, mild detergent and suitable water temperature. Avoid bleach unless the care label permits it, and separate dark or strongly coloured garments.

Account requirements depend on the checkout configuration currently enabled on the store. When guest checkout is available, you can order without creating an account. Creating an account can make future order access more convenient.

Use the password-reset option on the account login page and enter the email associated with your account. Check your inbox and spam folder for the reset message.

Accurate contact information is needed to process the order, coordinate delivery, send order updates and provide customer support. Enter only correct and current information during checkout.