Return & Exchange Policy
Comfort should feel right.
Changed your mind, received the wrong size or found an issue with your order? Eligible products may be returned or exchanged within 15 days of delivery, subject to the conditions explained below.
Request Within 15 Days
Counted from the confirmed delivery date.
Original Condition
Unworn, unwashed and returned with packaging.
Tags Must Be Attached
Product and hygiene labels must remain intact.
Approval Before Sending
Contact support before returning the parcel.
Return Eligibility
Three conditions that matter.
A return or exchange is reviewed only after the product reaches our team and passes a condition inspection. Meeting these requirements helps prevent delays.
01
Time Window
Contact us within 15 days
The return or exchange request must be initiated within 15 days from the date the parcel was delivered.
Required02
Product Condition
Unused and unaltered
Products must be unworn, unwashed, unstained, undamaged and free from perfume, makeup, hair, odours or signs of use.
Required03
Packaging
Tags and packaging intact
Return the product with its original tags, labels, inserts and packaging together with the order details.
RequiredQuick Eligibility Check
See what your next step may be.
Answer three quick questions for general guidance. The final decision is made after customer support reviews the request and the returned product is inspected.
Check your item
General GuidanceContact Wardrob Culture support before sending the item. Approval remains subject to product inspection.
Non-Returnable Items
Some products cannot be accepted.
These restrictions protect product quality, customer safety and hygiene. A defective or incorrectly supplied product should still be reported to support.
Innerwear and hygiene-sensitive items
Opened, tried-on or used innerwear and other hygiene-sensitive products cannot normally be returned or exchanged.
Used, washed or damaged products
Products showing wear, washing, stains, odours, alterations, damage or missing components are not eligible.
Missing tags or original packaging
Items returned without original tags, labels, accessories or packaging may be declined.
Clearance or final-sale products
Products specifically marked final sale, non-returnable or clearance may have limited exchange or refund eligibility.
How to Request a Return
Four clear steps.
Do not send a parcel without first contacting customer support and receiving return instructions.
Contact support
Share your order number, product name and the reason for requesting a return or exchange.
Send the required details
Provide clear photographs or videos when the item is damaged, defective, incomplete or incorrect.
Receive instructions
Our team will provide the approved return address or courier instructions.
Inspection and resolution
The returned product is inspected before an exchange, store credit or refund is approved.
Resolution Options
What happens after approval.
The available resolution depends on product condition, stock availability, the reason for return and the original payment method.
Size or product exchange
Exchanges depend on the requested replacement being available. Price differences and delivery charges may apply where relevant.
Approved refunds
Approved refunds are processed using the method communicated by support. Cash on Delivery orders may require bank or wallet details.
Shipping charges
Original delivery charges are generally non-refundable. Return courier charges may be the customer’s responsibility unless Wardrob Culture supplied a faulty or incorrect item.
Processing timeline
Processing begins after the returned parcel is received and inspected. Banking and courier timelines may add further working days.
Damaged or Incorrect Order?
Tell us as soon as possible.
When an item arrives damaged, defective, incomplete or different from what you ordered, contact support promptly before using, washing or altering it.
Include these details
- 01 Your full name and order number.
- 02 Clear photographs of the product, packaging and courier label.
- 03 Close-up images or video showing the defect, damage or incorrect item.
- 04 A brief explanation and your preferred resolution.
Policy Questions
Clear answers before you return.
Contact customer support with your order number when your situation is not covered below.
An eligible item may be exchanged for another available size after approval and inspection. Replacement availability cannot be guaranteed.
Innerwear and hygiene-sensitive products are generally not returnable once opened, tried on or used. Report defective or incorrect items immediately.
Return courier charges may be paid by the customer for size changes or change-of-mind requests. Verified faulty or incorrect items are reviewed separately.
No. Contact customer support first and wait for return instructions. Unapproved parcels may be refused or delayed.
Refund processing begins after the product reaches Wardrob Culture, passes inspection and is approved. Final timing depends on the payment method.
Customer support will explain the available alternatives, which may include another product, store credit or an approved refund.
Ready to request assistance?